Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for a fast and secure checkout experience.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers—all payments are processed securely through trusted payment processors.

Can I modify or cancel my order after placing it?

We process orders quickly to get your lingerie to you as fast as possible. If you need to modify or cancel your order, please contact us immediately at support@dreamsafterdark.com. We'll do our best to accommodate your request if the order hasn't shipped yet.

Shipping & Delivery

How long will it take to receive my order?

Orders are processed within 1-3 business days. Shipping times vary based on your selected shipping method:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1-2 business days

Do you ship internationally?

Currently, we ship within the United States. We're working on expanding our international shipping options—stay tuned!

How can I track my order?

Once your order ships, you'll receive a shipping confirmation email with your tracking number. You can use this number to track your package on the carrier's website.

What if my package is lost or damaged?

If your package is lost or arrives damaged, please contact us immediately at support@dreamsafterdark.com with photos (if damaged). We'll work with you to resolve the issue quickly.

Sizing & Fit

How do I find my size?

We recommend checking our size guide on each product page for specific measurements. If you're between sizes or unsure, feel free to contact us for personalized sizing assistance.

What if the item doesn't fit?

We offer free exchanges within 15 days of accepted delivery. Please see our Returns & Exchanges section below for full details.

Product Care

How should I care for my lingerie?

To keep your Dreams After Dark pieces looking beautiful:

  • Hand wash in cold water with gentle detergent
  • Avoid harsh chemicals and bleach
  • Lay flat or hang to dry—never use a dryer
  • Store in a cool, dry place away from direct sunlight
  • Handle delicate lace and embellishments with care

Are your products made with quality materials?

Absolutely. We use premium fabrics including high-quality lace, mesh, and faux leather. Every piece is designed with both luxury and comfort in mind.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, with original tags attached and hygiene seals intact. For health and hygiene reasons, we cannot accept returns on items that have been worn or washed. See our full Shipping & Returns policy for details.

Do you offer exchanges?

Yes! We offer free exchanges on all orders. If you need a different size or color, we've got you covered at no additional cost — including free return shipping.

How do exchanges work?

To request an exchange, contact us at support@dreamsafterdark.com within 15 days of accepted delivery. Items must be unworn, unwashed, with original tags attached and hygiene seals intact. We'll provide a free return shipping label, and once we receive and inspect your item, we'll ship your new size or color right away.

What if my preferred size or color is out of stock?

If your preferred size or color is unavailable, we'll issue store credit so you can choose something you love.

How long does it take to process a refund?

Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method.

Privacy & Security

Is my personal information safe?

Yes. We take your privacy seriously and use industry-standard security measures to protect your personal information. Please see our Privacy Policy for full details on how we collect, use, and protect your data.

Will my purchase be discreetly packaged?

Yes! All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is important to us.

Contact & Support

How can I contact customer service?

We're here to help! You can reach us at:

Do you have a physical store?

We're currently an online-only boutique, which allows us to offer you premium lingerie at competitive prices. All orders are shipped directly to you.

Still Have Questions?

If you didn't find the answer you're looking for, please don't hesitate to contact us at support@dreamsafterdark.com. We're always happy to help!