Shipping & Returns

Shipping Information

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days

Delivery delays can occasionally occur due to carrier issues or unforeseen circumstances.

Discreet Shipping & Packaging

Your privacy matters to us. All Dreams After Dark orders are shipped in plain, unmarked packaging with no brand logos, labels, or any indication of the contents on the outside of the box or mailer. The return address will appear as a neutral business name to ensure complete discretion. You can shop with confidence knowing your order will arrive privately.

Gift Wrapping

Want to make it extra special? We offer gift wrapping upon request! Simply contact us at support@dreamsafterdark.com before or immediately after placing your order and we'll take care of the rest. Perfect for birthdays, anniversaries, Valentine's Day, and any occasion worth celebrating. 🖤

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Dreams After Dark is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Returns & Exchanges

Our Return Policy

We want you to love your Dreams After Dark lingerie. If you're not completely satisfied with your purchase, we accept returns within 30 days of delivery.

Return Requirements

To be eligible for a return, items must meet the following conditions:

Items must be unworn, unwashed, and in original condition
All original tags must be attached
Items must be in their original packaging
Hygiene seals (if applicable) must be intact and unbroken

Please note: For health and hygiene reasons, we cannot accept returns on items that have been worn, washed, or have had hygiene seals removed.

How to Initiate a Return

To start a return, please contact us at support@dreamsafterdark.com with your order number and the item(s) you wish to return. We will provide you with return instructions and a return authorization.

Refunds

Once we receive your return and inspect the item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.

Free Exchanges

We offer free exchanges on all orders! If you need a different size or color, we've got you covered at no additional cost — including free return shipping.

To request an exchange, contact us at support@dreamsafterdark.com within 15 days of accepted delivery. Items must be unworn, unwashed, with original tags attached and hygiene seals intact. We'll provide a free return shipping label, and once we receive and inspect your item, we'll ship your new size or color right away.

If your preferred size or color is out of stock, we'll issue store credit so you can choose something you love.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@dreamsafterdark.com with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.